When opening an account an Account Setup/Change of Occupancy Fee will be applied to your first bill.
If Alectra Utilities is your municipality's water/wastewater biller, when opening or closing an account, please provide a meter reading on your service start or end date using our Water Meter - Submit a Reading online form.
Note: If Alectra Utilities is notified by an existing customer of a service termination date AND if an incoming customer, or their legal representative, does not request electricity service prior to the account closing date, the electricity service will risk disconnection. In addition to the inconvenience of having the electricity service disconnected, the incoming customer will be responsible for all associated reconnection charges. Alectra Utilities will not be responsible for any loss or damage occasioned by the connection or disconnection of service to a premises, as set out in Alectra Utilities' Conditions of Service document.
For service areas where Alectra Utilities acts as a billing agent on behalf of municipalities for water and wastewater services, the property owner of a residential premises will automatically assume responsibility for the water account and related charges as per municipal by-laws. If the property owner is also the holder for a Alectra Utilities electricity account for the premises, then charges for water, wastewater and electricity will be included on a single Alectra Utilities bill.